A: Call into 1.800.4TELNET as soon as you detect a problem. Make sure to give an alternate phone number. A remote technician will dial in to troubleshoot the problem. If a crash kit or a technician on site is required the technician will schedule to meet the crash kit and repair the problem immediately.

A: If you have a guest room phone that does not have dial tone, try swapping out the phone and line cord first. If there are two phones in the room, swap out both of the phones and both of the line cords. If that does not work, call TelNet 1.800.4TELNET with the occupancy for the night. If this is an emergency an emergency technician will be dispatched. If it is not an emergency a technician will be dispatched on the next business day.

A: To cover your Selecset telephone to another extension press # 9 and the extension desired to send internal calls. Listen for the confirmation tone or "confirmed" displayed on the display telephone. Press * 5 and the extension to send external calls. Then listen for the confirmation tone or “confirmed” displayed on display phones.

B: To cover your Mitel telephone:

1. Make sure the console is not currently in use
2. Press “Function"
3. Press F2 – “ATT FUNCTION”
4. Press F4 – “STATIONS”
5. Enter Extension Number
6. Press F2 – “CALL FWD”
7. Enter Destination
8. Then set forward condition:
9. F2 – “ALWAYS
10. F3 – “NO ANSWER”
11. F4 – “ON BUSY”
12. F5 – “BUSY/NO ANS”

A: To remove internal call coverage on my Hitachi Selecset press # # 9, then listen for the confirmation tone or "confirmed" displayed on the display phone. To remove external call coverage, press * * 5, then listen for a confirmation tone or look for “confirmed” on the display of your phone.

B: To remove call coverage on your Mitel telephone:

1. Make sure the console is not currently in use.
2. Press “Function”
3. Press F2 – “ATT FUNCTION”
4. Press F4 – “STATIONS”
5. Enter Extension Number
6. Press F2 – “CALL FWD”
7. Choose Cancel

A: To cover your Hitachi telephone: Press # 9 [voice mail extension] this will send internal calls to voice mail. Listen for a confirmation tone or look for “confirmed” on the display of your phone. Press * 5 [voice mail extension] this will send external calls to voice mail. Listen for a confirmation tone or look for “confirmed” on the display of your phone.

B: To cover your Mitel telephone:

1. Make sure the console is not currently in use
2. Press Function
3. Press F2 – “ATT FUNCTION”
4. Press F4 – “STATIONS”
5. Enter Extension Number you wish to call forward to VM
6. Press F2 – “CALL FWD”
7. Enter destination
8. Then set forward condition
9. F5 – “BUSY / NO ANS”

A: Yes, on the Hitachi, you can redial the last number by pressing # 8.

B: Mitel: Please contact your system administrator.

A: To program speed dial on the Hitachi, lift the handset and dial # 7 then press an available autodial key. When the key lights up, dial 9 and the number (include area code) you wish to have programmed and then wait for confirmation tone.

B: Mitel: Please contact your system administrator.

A: To cancel DND on Hitachi, lift the handset and dial * * 6. Then listen for a stutter dial tone for the confirmation.

1. Press Options
2. Press Features soft key on console
3. Press Next until you see DND
4. Press Exit

B: To cancel DND on Mitel:

1. From your attendant console press the Function soft key
2. Press the Guest Room soft key
3. Type in the Room Extension Number
4. Press DND to activate (DND will appear on the top line of the display)
5. Press DND again to deactivate.

A: While already having a conversation, press the CONF key then press the station number you want to add to the call. Press the CONF key again to add the held party to the conversation.

A: To set the time on your Hitachi from the attendant console:

1. Press Options
2. Press Features
3. Press Next until you see the time
4. Enter the new time on the time on the keypad
5. Enter * for A.M.
6. Enter # for P.M.
7. When you are finished press Exit

B: To set the time on your Mitel SX2000:

1. Press Function
2. Press “ATT FUNCTION”
3. Press “DATE/TIME”
4. Press “12/24 HR” to select either the 12-hour or 24-hour format. “AM” or “PM” will appear after time in the 12-hour format.
5. Press “SET TIME”
6. Enter the current time using four digits (HH:MM) For example, for 9:30 enter 0930
7. If you selected the 12 hour format, press [AM] or [PM] as appropriate
8. Press SET (24-hour format only)
9. Press EXIT

C: To set the time on your Mitel SX-200 Digital or 200 Light:

1. Press the Function key
2. Press [ATT FUNCTION]
3. Press [Set Time], enter time (HH:MM).
4. Enter the correct time. When two digits have been entered for the hours, the time will automatically be displayed.
5. After you enter four valid digits, you may press [PM] or [AM].
6. Press [SET] to enter the time as shown
7. Presses [EXIT] to leave time as is and exit the screen.

A: To restrict long distance on your Hitachi:

1. Press Options
2. Press Features
3. Press Next until you see Rest
4. Enter Station Number
5. Press LD to restrict from LD only or
6. Press Local to restrict from LD and Local or
7. Press INT to restrict all calls except 911

B: Restriction on your Mitel:

1. Press the Function key
2. Press [Guest Room]
3. Dial the room number
4. Press [Restrict O/G]
5. Press the [Restrict O/G] key until the phone is restricted to the correct level
6. LD allows the guest to dial long distance and International
7. LOC allows local calls only
8. INT allows internal and 911 calls only