Overview

Overview

Country: United States
Industry: Hospitality

Reseller Profile
TelNet Corporation is a leading provider of customized communication solutions for the hospitality industry. Delivering prompt, reliable and personal service is the cornerstone of TelNet’s business. With its corporate headquarters in Columbus, Ohio and five offices located throughout the country, TelNet employs over 100 technicians servicing customers in 45 states.

Business Situation
TelNet needed to find an established voice mail vendor that could deliver innovative, reliable systems that were easy to use, install and maintain.

Solution
TelNet chose Active Voice’s Repartee LX voice messaging system for its hospitality customers. Repartee LX with Hospitality runs on the Linux operating system and offers features that help to improve guest services and staff efficiency without the frequent disruptions in service caused by other operating systems. Repartee LX supports over 200 telephone systems and 60 different Property Management Systems.

Results

Increased revenues
Expanded product mix
Improved customer satisfaction

TelNet Corporation Selects Active Voice for Hospitality Voice Mail Solution

“Active Voice’s Repartee LX system has been the best solution because it fits into virtually any hotel environment, and customers appreciate its high availability, and intuitive features.”
-Russell McComb, President, TelNet Corporation

Active Voice has partner relationships with hundreds of distributors worldwide. These resellers provide support and resources that businesses need in order take advantage of today’s fast-growing telecommunications marketplace.

In an effort to assist its resellers in meeting the needs of their customers, Active Voice provides them with the necessary expertise to help drive profits, boost product and services offerings, and create new business opportunities. By working with its partners, Active Voice can help organizations leverage their existing infrastructure as they move to next-generation communication solutions.

Business Situation
Ohio-based TelNet Corporation has been an Active Voice distributor since 2001. The company sells high caliber PBX, voice mail and call accounting systems exclusively to the hospitality industry. TelNet prides itself on delivering communication systems that meet the distinct needs of hotels – improving guest services, staff productivity and ultimately profit.

“Our client base includes over 2,000 hotel properties worldwide, said Russell McComb, president, TelNet Corporation. “They rely on us to install reliable systems that integrate seamlessly into their existing networks.”

To meet growing customer demands, TelNet needed to
partner with a voice mail vendor that could provide stable, easy to install messaging systems that other manufacturers couldn’t deliver.


“By offering Active Voice’s Repartee LX product, we can provide our customers with an alternative (Linux) messaging platform, which gives us a competitive advantage in the marketplace.” -Russell McComb President TelNet Corporation	Solution “We began to see continual hardware and software failures in other voice mail systems,” explained Mr. McComb, “so we looked to Active Voice, who we knew built quality systems with a strong reputation of reliability and functionality. Active Voice’s Repartee LX system has been the best solution because it fits into virtually any hotel environment and customers appreciate its high availability, reliability and intuitive features.” Designed specifically for the lodging industry, Active Voice’s Repartee LX voice messaging system with Hospitality helps hotels to improve guest services and enhance staff efficiency with features like guest directory services, automatic wake-up calls, and automatic check-ins and check-outs. In addition, Repartee LX integrates with more than 200 telephone systems and over 60 Property Management Systems (PMS) to provide the flexibility needed for virtually any property. Repartee LX offers networking capabilities and a Web-based personal administrator that enables users to configure their own mailbox settings, minimizing the IT burden for system administrators. Results TelNet has experienced several smooth implementations of Repartee LX and customers have valued the system’s stability. “Our Repartee LX installations have gone very well,” noted Mr. McComb “ and our technicians like working with the Linux operating system. It’s reassuring to have Active Voice’s knowledgeable support team available if we need assistance.” “For many years, TelNet has been able to provide hotels with a single source solution, and voice mail is a key part of the equation,” said Mr. McComb. “By offering Active Voices’ Repartee LX product, we can provide our customers with an alternative (Linux) messaging platform, which gives us a competitive advantage in the marketplace.” Since adding Repartee LX to its product mix, TelNet has seen a notable increase in its business. “Over the next few years, we plan to migrate over 600 legacy systems to the Repartee LX product,” added Mr. McComb.

For More Information
For more information about Active Voice, LLC products and services, please contact Active Voice Sales Support at (206) 441-4700 or visit the Web site at: http://www.activevoice.com/. For the EMEA region, please contact Active Voice B.V. in the Netherlands at +31 36 546 1212 or sales@activevoice.nl. For Asia-Pacific, please contact Active Voice’s office in Australia at + 61(0) 3 9581 3131 or sales@activevoice.au.

©2005 Active Voice, LLC. All rights reserved. This case study is for informational purposes only. Active Voice, LLC makes no warranties, express or implied, in this summary. Active Voice, the Active Voice logo and Repartee are trademarks of Active Voice, LLC. The names of actual companies and products used herein may be the trademarks of their respective owners.